Answering is what we do.
Listening is how we do it.

Client Testimonials

“I enjoy working with EVERYONE at Advantage! Their smiles come through the phone every time I speak with any one of their friendly team members.” 

“They make it a habit to follow up with any questions or concerns that arise because they really care about meeting our needs and expectations. We’re a very large Multi Speciality Clinic and Advantage has been a VERY BIG part in helping us give our patients the highest professional care after hours.

I would HIGHLY recommend Advantage Answering+ to any business that is looking for a telephone reception service that is knowledgeable, professional, courteous and efficient!”

Angelica Quezada, Sansum Community Clinics

“Advantage Answering+ has had a POSITIVE impact on our REVENUE and our CUSTOMER SERVICE numbers!” 

“All of our inbound sales calls are answered and messages are expeditiously routed to our sales team. With the help of Advantage, our sales team has important information about each request which makes it more likely to close the sale on the follow up call.”

David Mitchell, AFX Research

“Using Advantage Answering+ was seriously one of the best business decisions I’ve made. Our customers get better service, and having a real person able to answer the phone 24/7 is priceless.”

“We have many international customers, so we get calls at all hours of the day, 7 days a week. With Advantage Answering+, our customers and prospects all talk to a real person, which helps me sleep much better at night.

Advantage Answering+ is a fantastic organization that I highly recommend. Our customers and prospects perceive our small business as much larger than it is, because we have real people, here in the US, answering the phone 24/7. I wish we had started working with Advantage Answering+ from the first day we started our business.”

Matt Franklin, Posture Now

“Advantage has streamlined the workload of our incoming calls, helped us stablize the scheduling of our appointments and frees up precious time for our in-house office staff.” 

“AA+ provides excellent customer service and great experiences for our clients and incoming calls. I especially love that the same team members that we there when we started are still there.”

Catherine Baldi, ARANA

“Advantage Answering+ goes above and beyond any service I have used before.”

“Their customer service is top-notch and their representatives are patient and professional. The service has helped resolve resident issues after hours and helps us in moving forward in our 5-star customer service focus. Reports are very descriptive and aid us in documentating after hour matters.”

Nick Victorio, Presidio at Rancho Del Oro

“Everyday, Advantage Answering+ contributes to our business in a POSITIVE way!” 

“We are in the business of delivering babies and the quick response they give to all our patients is our #1 goal. The Advantage Team answers quickly, delivers accurate messages, responds quickly to the needs of our practice, keeps up with technology and is very professional.”

Jan Hicks, Templeton Women’s Health Center

“We’ve had nothing but GREAT experiences with Advantage Answering+”

“Being a service driven company, it is imperative that our customers have a professional and positive experience even after hours, and on weekends. That is why we turned to Advantage Answering+. They deliver the caliber of customer service that we strive for.”

Samantha Taylor & Frank Scotti, Solarponics

“I am thoroughly impressed with the attention to detail, responsiveness, and friendly associates at Advantage Answering Plus.” 

“Advantage Answering has helped streamline our services for our patients!”

Elizabeth Hurd, Kindred at Home

“Advantage Answering+ has pleasant, professional and efficient receptionist who do a FANTASTIC job taking messages for our water companies! I think of them HIGHLY and have gained some special friends!” 

“I am in an office by myself and work for two different water companies. I have one line, so if I am on a call, the other calls go straight to Advantage. They alway have my back and will get ahold of me on my cell phone if there is an important call waiting.”

Grace Pope, Cayucos Water Companies

“We have had nothing but GREAT experiences with everyone at Advantage. They go above and beyond to make sure we are satisfied and that our residents are taken care of.” 

“They make sure that any emergency matter that occurs after hours is taken care of so our residents don’t have to worry or wait for their problem to be fixed. They are great about keeping us informed so that things can run smoothly!”

Beth Sauerland, West 6th

“Advantage Answering+ is amazing! They’re always there to help answer our phones in a professional (yet friendly) manner when we can’t.”

“The entire staff is amazing to work with. I can always pick up the phone or email with questions or request and they are ready to help. I couldn’t imagine our office not having them. They are like an extension of our staff!”

Sandy Gilliam, Ke-Ping Tsao, M.D.

“The Advantage team is very professional and go ABOVE AND BEYOND what is asked of them.” 

“The Housing Authority has been using Advantage Answering+ for a number of years as it is important for our clients to be able to talk to an actual person when dealing with emergency situations. The Advantage team is always up for the job and is a great asset for the Housing Authority. Thank you all for such great work!”

Rozalyn Gribben, Housing Authority, City of San Luis Obispo

“Advantage Answering+ has gone ABOVE and BEYOND to make sure our needs are met at all times. They are immediately responsive and very pleasant to work with. We believe in live interaction with our customers and AA+ has delivered with a courteous and attentive staff!” 

“Advantage Answering+ fields calls at all hours of the day and night to make sure the right managers are notified of new work requests and customer updates. Without them, Pearce would not be able to serve our customers as efficiently.”

Jessie Willis, Pearce Services, LLC

“Our company has been with Advantage Answering+ for the past 20 years! Without their expertise, we couldn’t offer 24/7 support of our software activations.” 

“As our company grew and changed, so did the complexities of our products. Advantage Answering+ has always been flexible and accommodating to our needs with great attitudes and professionalism. Any job, big or small, Advantage Answering+ has you covered!”

Kelly Laferriere, McMillian Study Guides, Inc.

“For over 10 years, Advantage Answering+ has provided us with professional, reliable and customer- oriented telephone answering services.” 

“We use Advantage Answering+ for our after hours telephone answering needs. They are our voice when customers have issues after hours. AA+ assists callers and passes contact information to our on-call staff. Without Advantage Answering+, we would need additional staff to provide the same service level. They save us money and provide EXCEPTIONAL service!”

J. Ron Kester, County of San Luis Obispo

“We’ve worked with Advantage Answering+ for many years and their service is a HUGE part of our everyday flow!” 

Amber Shelton, California Property Services

“I have used Advantage Answering+ for many years – they have always been courteous, helpful and dependable!” 

“Advantage Answering has always maintained a high level of reliability. Many of my patients are in considerable distress when contacting the service and there has never been a single concern. At several points, my needs have changed and Advantage has been responsive by offering creative solutions. Most recently, they were extremely helpful in resolving a critical computer glitch in my office resulting in lost messages. I STRONGLY recommend Advantage Answering Plus!””

Dr. Thomas Wylie, Dr. Thomas Wylie, Ph.D., R.N.

“Advantage Answering+ is the best service out there, hands down.” 

“Their customer service is great and everyone is always friendly. If our residents are connected with Advantage, it is usually because something has gone wrong in their apartments. The receptionists have the unique ability to keep our residents calm while reaching our maintenance team.”

Sandi Berkley, North Creek Apartments

“Advantage Answering+ is an integral part of our Interventional Radiology after-hours service. They do a fantastic job fielding patient phone calls and forwarding information to our physicians.”

“They are courteous, helpful, reliable and so very professional. Advantage Answering+ is a wonderful company to work with, and we are so grateful for their excellent service.”

Jackie Woods, Radiology Associates

“One of the many services of Air-Rite is offering 24-hour emergency service. Advantage Answering+ makes this service possible by providing service around the clock—7 days a week.” 

“The voices behind the phones are friendly, very knowledgeable and give our customers the impression that they are talking directly to our office.”

Rick Johansen, Air-Rite Refrigeration

“Advantage Answering+ has allowed us to gain freedom from being tied to the office.” 

“We now leave our phones transferred to Advantage Answering+ 24/7. They do an excellent
job representing our business. Thank you!”

Adrian Gutierrez, A.N.K Quality Exteriors

“Thank you so much for the wonderful coverage you provide for me and those I work with in my clinical practice of counseling psychology.” 

“I continue to hear from my clients how professional and helpful you are when they need
to either leave a message or reach me. I can’t thank you enough for always being there!”

Beverly Ford, PFD, Licensed Clinical Psychologist

“Our organization has come to rely on Advantage Answering+ for 100% of our incoming client telephone contact. Thank you so much for the many years of outstanding service.”

John Laughaey, SCORE, San Luis Obispo

“Over the past 5 years, Advantage Answering+ has helped us respond to queries about water infrastructure projects across
7 counties extending from the Central Valley to San Francisco Bay in ‘real’ time.”

“The Advantage Answering+ Team consistently triages calls, providing up-to-date information or accessing key staff to respond to our constituents 24/7. They became an integral part of our response team, and their timely reports made sure no one was overlooked!”

Maureen Barry, San Francisco Public Utilities Commission

“The staff at Advantage Answering+ has been great with assisting us with our high volume of calls over the last 10 years! They are very friendly and helpful!” 

“It is always reassuring to know that the team is there to greet our patients with a positive, friendly voice when they are unable to get through to our office.”

Charlie P., West Dermatology

“Down with robots! It is a top priority to be able to assure our patients that a live person will always answer the phone no matter the time or day of the week.” 

“Years of quality support from the Advantage Answering+ receptionists give me confidence to recommend their service to anyone looking for the personal touch.”

Linda Hurd, Dr. Thomas Hurd, D.D.S

“The receptionists have always been very polite and helpful.”

“They have also used excellent judgment in forwarding emergency calls to my home. Excellent job!”

Dr. Steven Jio, Optometrist

“Your receptionist and managers are GREAT!”

Jacque Lady, Lady Family Mortuary

“Everyone is extremely polite and on the ball! They go above and beyond to support our company.” 

“The team is so nice and helpful. They are amazing people to deal with and we couldn’t ask for better service. Advantage saves our company from having to hire a night dispatcher and contributes to our bottom line.”

Greg Hartsell & Dustin Rodgers, Greg’s Hula Towing, Inc.

“The service Advantage Answering+ provides is very beneficial!”

“Our client’s needs are addressed in a very accurate and professional manner.”

Karen Luhmann, Cherish Care