Super Services – Phone Answering, Call Center Support, Live Receptionists
Running and growing your business takes time (time you may not have!) to dedicate to handling each and every call that rings into your office.
Our live receptionists are always ready to assist your callers, allowing you to focus on what you do best! And, you’ll save lots of money and time associated with hiring a full-time office receptionist or building out your own support team. Our comprehensive receptionist services are crafted to your precise specifications, and can be active around the clock, during specific blocks of time, or whenever you like. Whether you’re looking for a virtual receptionist service for a growing start-up or 24/7 inbound call center services for a nationwide corporation – we can customize the perfect plan for you!
Live Telephone Answering
During the hours of your choosing, (we’re open 24 hours a day, 365 days a year) Advantage Answering+ receptionists make certain your callers feel heard and appreciated. We’re like a light switch. You just flip us on whenever you want! We answer your calls exactly how you’d like, respond to questions with your specific information, take detailed messages, and dispatch calls to your team for urgent matters.
A virtual receptionist is just like an in-house receptionist, but instead of sitting in your office, they sit in ours! Our live receptionists provide a friendly, professional experience for each person who calls your company. They perform all the duties of a phone answering service, plus they can route and transfer callers, plus schedule appointments for your clients.
Inbound Call Center Solutions
We view our call center services as next-level solutions for businesses that desire to outsource some or all of their inbound call handling. There are a wide variety of applications for our services and we build custom plans for each client. Some of the call center programs we’ve built for our clients include customer support, technical support/help desk, direct response campaigns, lead capture/qualification, product recalls, disaster recovery, and employee hotline services.
How it Works
Advantage Answering+ believes that handling your business
calls is our personal responsibility. For that reason, we start with a simple conversation that reviews your challenges, requirements and goals so we can create a custom solution that suits you best.
From there we build a unique script based on the experience you want your callers to have and the information that you’d like to collect from them. If you wish, callers may also be transferred to you or anyone in your office based on your specifications, allowing you to accept or decline the call based on your availability. We’ll also develop any message relay protocols, escalation procedures, on-call lists, or anything that we need to ensure happens after the call is complete.
Then, you’ll simply forward your existing phone number to the Advantage Answering+ phone number we provide, and your calls will be routed to our offices in San Luis Obispo, California, for cheerful, friendly assistance.
Prompt Message Delivery
At Advantage Answering+, each call we receive is documented, time-stamped, and logged to our secure online portal so that you have all your account and call details at your fingertips. We’re happy to collect as much information as you’d like, and each message is delivered promptly via email, text message or both. Our receptionists deliver messages according to your instructions, on your desired schedule.
Depending on your particular requirements, we can provide receptionist services during business hours, after-hours, exclusively for emergency situations, or whenever you like. Our receptionist team is flexible and available at any time. Should your regular receptionist be out for a short or long-term absence, or should your regular call volume ramp up when being featured in a publication or on TV, the Advantage Answering+ team is ready to assist, any time – 24 hours a day, 7 days a week. Each time we pick up the phone, we strive to deliver a positive caller experience and allow you to focus on what you do best!
Commitment to Your Success
We are a proactive bunch of people. We remain on the lookout for opportunities to further enhance the caller experience, and contribute to the success of each and every client we serve. Day in and day out, Advantage Answering+ strives to be better than we need to be, so that we can improve your daily workflow, or give you the time away from the office you need to relax. Overall, it is our ultimate goal to support the efforts of our clients, partners, team members and friends.